# Billing FAQ

Please [contact us](/en/contact) for any billing-related questions, and we're very happy to help!

## Payment was successful!

Your payment was successful, and the AIsh.li AI credits subscription of your plan has been activated.

You should see your subscription reflected in both your account settings and highlighted on the [Pricing page](/en/pricing).

## The card was declined.

This error means that your credit card was rejected by the payment processor.

This can happen for a variety of reasons, including:

- The card has online e-commerce transactions disabled in your Bank's card settings.
- The card has insufficient funds. Top it up your account or use a different card.
- The card has expired, or has been reported lost or stolen.

## The payment attempt failed because it requires additional confirmation, which is not currently supported. Please use a different payment method.

We are aware of this issue affecting some types of cards from certain regions, and together with our platform partners are working on a fix.

In the meantime, please either use a different card to complete your subscription, or [contact us](/en/contact) to arrange a manual payment.